6jili Answers Support FAQ

Creating a 6jili account is straightforward. Visit the 6jili platform and click the registration button. You'll need to provide a valid mobile number, a unique username, and a strong password. After submitting your details, you'll receive a one-time PIN (OTP) on your registered mobile number to verify your account. Once verified, your 6jili account is active and ready for KYC verification before you can make your first deposit.

KYC stands for Know Your Customer — it's a mandatory identity verification process required by PAGCOR and Philippine anti-money laundering regulations. 6jili requires all players to complete KYC before making their first deposit or withdrawal. You'll need to submit a clear photo of a valid government-issued ID (PhilSys National ID, passport, driver's license, UMID, SSS ID, or GSIS ID) along with a selfie for facial matching. KYC protects you and ensures the platform remains safe and compliant.

No. Each player is permitted to hold only one 6jili account. Creating multiple accounts — whether under the same name or different names — is a violation of 6jili's Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the account recovery option or contact 6jili support via live chat.

On the 6jili Login page, click "Forgot Password." Enter your registered mobile number and you'll receive an OTP to verify your identity. Once verified, you can set a new password. Choose a strong password that combines uppercase and lowercase letters, numbers, and special characters. Never share your password with anyone — 6jili support staff will never ask for your password.

Some details like your mobile number and email address can be updated directly from your 6jili account settings. However, changes to your legal name or date of birth require contacting our support team and submitting updated KYC documents. This is to prevent fraud and ensure your account remains secure. Processing time for document-based updates is typically 1–3 business days.

6jili supports the most popular payment methods available to Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). Note that credit card deposits and cryptocurrency are not accepted on 6jili in compliance with Philippine regulations.

The minimum deposit on 6jili is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary slightly depending on your bank's own transfer limits. There is no maximum deposit limit set by 6jili, though your bank or e-wallet provider may impose their own daily transaction caps.

GCash and PayMaya deposits are typically credited to your 6jili account instantly or within a few minutes. Bank transfers may take 15 minutes to a few hours depending on your bank and the time of day. If your deposit has not reflected after 2 hours, please contact 6jili support via live chat with your transaction reference number ready.

6jili does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend checking with your payment provider before initiating a transfer. Any fees charged by third-party providers are outside 6jili's control.

To withdraw from 6jili, go to your account dashboard and select "Withdraw." Choose your preferred payout method (GCash, PayMaya, or bank transfer), enter the amount in PHP, and confirm. Your KYC verification must be complete before any withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times on 6jili are as follows:

• GCash / PayMaya: Usually within 1–4 hours after approval
• Bank Transfer: 1–3 business days depending on the receiving bank

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. First-time withdrawals may take longer due to additional security checks.

The minimum withdrawal amount on 6jili is ₱200. There is no maximum single withdrawal limit, though very large withdrawals may be subject to additional verification steps as part of our anti-money laundering compliance obligations under Philippine law.

6jili offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. To claim the welcome bonus, opt in during the deposit process. Bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a set number of times before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms on 6jili before claiming.

Yes, all 6jili bonuses have an expiry period. Typically, bonuses and any associated winnings must be used within 7–30 days of being credited, depending on the specific promotion. Expired bonuses are automatically removed from your account. Check the individual promotion terms for exact expiry dates. If you're unsure, contact 6jili support via live chat before the bonus expires.

6jili offers a wide range of games for Filipino players, including:

• Slots: Hundreds of video slots with various themes, paylines, and bonus features
• Live Casino: Real-time baccarat, roulette, blackjack, and game shows with live dealers
• Bingo: Online bingo rooms with multiple card options and jackpot prizes
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Blocky Block: 6jili's unique casual game with exciting win mechanics

New games are added regularly. Check the 6jili lobby for the latest additions.

Yes. All 6jili games use certified Random Number Generators (RNGs) to determine outcomes. RNGs are regularly audited by independent third-party testing laboratories to ensure fairness and unpredictability. No strategy, pattern, or system can predict or influence the outcome of any spin, hand, or round. Each result is completely independent of the previous one. Return-to-player (RTP) percentages for each game are available in the game information panel.

Absolutely. 6jili is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The platform automatically adjusts to your screen size for a smooth, responsive experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

6jili uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our full data handling practices are described in our Privacy Policy. We will never sell or share your personal data with unauthorized third parties.

To enable 2FA, go to Account Settings → Security → Two-Factor Authentication. You can set up 2FA via SMS OTP to your registered mobile number. Once enabled, every login to your 6jili account will require both your password and a one-time code sent to your phone. We strongly recommend enabling 2FA to protect your account from unauthorized access.

If you notice any transactions, logins, or changes you did not authorize, take these steps immediately:

• Change your password right away via Account Settings
• Contact 6jili support via live chat and report the suspicious activity
• Request a temporary account lock while the issue is investigated
• Check your registered email and mobile number for any unauthorized changes

Our security team will investigate and respond within 24 hours. Never share your OTP or password with anyone — 6jili staff will never ask for these details.

Go to Account Settings → Responsible Gaming → Deposit Limits. You can set a daily, weekly, or monthly cap in Philippine Peso. Limits take effect immediately. To increase a limit, a mandatory 7-day cooling-off period applies — this protects you from making impulsive decisions in the heat of the moment. Decreasing a limit takes effect right away. Learn more on our Responsible Gaming page.

If you feel you need a break from gaming, 6jili's self-exclusion tool lets you close your account to all gaming activity for a set period: 30 days, 6 months, 1 year, or permanently. To activate self-exclusion, contact our support team via live chat and request it. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. During self-exclusion, 6jili will not send you any promotional communications.

The minimum age to play on 6jili is 21 years old, as required by Philippine law and PAGCOR regulations. All players must complete KYC age verification before making any deposit. Any account found to belong to a person under 21 will be immediately closed and all funds returned. There are no exceptions to this policy.